knora

Terms of Service

Last updated: 1 May 2026

These Terms of Service (“Terms”) govern your access to and use of the Knora platform (the “Service”), operated by Knora SL (in formation), registered at Madrid, Spain. By using the Service, you agree to these Terms.

1. Eligibility & accounts

The Service is intended for educational use. Schools, tutoring programs, and individual users must register an account. School deployments require a separate Master Service Agreement (MSA) and Data Processing Agreement (DPA). Users under 16 may only access the Service through a school or parent-managed account.

2. Pilots and free trials

Schools may request a free 30-day pilot for up to 30 students. Pilot terms are governed by a separate written agreement provided at the start of the pilot. Free trial accounts may have feature or usage limits and may be terminated at our discretion.

3. Subscriptions & billing

Paid subscriptions are billed monthly or annually in advance. Per-seat pricing applies as specified in the order form. Late payment may result in suspension of access. All amounts are exclusive of applicable taxes (VAT, etc.) unless stated otherwise.

4. Acceptable use

You agree not to:

  • Use the Service to generate harmful, defamatory, or unlawful content
  • Attempt to reverse-engineer, scrape, or extract the underlying AI models
  • Resell or sublicense the Service without written authorization
  • Upload material you do not have rights to (copyrighted material without permission)
  • Bypass security controls or impersonate other users

5. Intellectual property

All Knora platform code, models, design, and curated curriculum content are the exclusive property of Knora SL (in formation). Materials uploaded by users (custom syllabi, PDFs, notes) remain the property of the uploader. By uploading, you grant Knora a non-exclusive license to process your materials for the purpose of delivering the Service to your students.

6. AI-generated output

Knora uses large language models to generate explanations, quizzes, and tutoring conversations. Output may occasionally be inaccurate, incomplete, or unsuitable for a particular learning objective. The Service is a learning aid and is not a substitute for qualified human instruction or professional advice. Verify important information independently.

7. Confidentiality

Each party will protect the other’s confidential information using at least the same degree of care it uses for its own. Confidentiality obligations survive termination for 3 years.

8. Warranty disclaimer

The Service is provided “as is” without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will meet any specific accuracy threshold.

9. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim arising out of these Terms or the Service is limited to the fees paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

10. Termination

Either party may terminate for material breach with 30 days written notice (cure period). On termination, access ceases and customer data is exported on request and deleted within 90 days.

11. Governing law

These Terms are governed by the laws of Spain, excluding conflict-of-laws rules. Any dispute will be subject to the exclusive jurisdiction of the courts of Madrid.

12. Contact

For questions about these Terms: legal@knora.com